Polaris Privacy Policy    Privacy Policy Blue Corona (“us”, “we”, “our”) provides digital marketing services for our clients (“you”, “your”). We value your privacy and the privacy of your customers. This Policy Informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Services and our Applications.  ...

Polaris Terms of Service.    Acceptance of Terms By accessing and using the Platform ("Polaris"), provided by Blue Corona ("us", "we", "our"), our Clients and Partners (“you”, “your”) agree to comply with and be bound by these Terms of Service (the "Terms"). If you do not agree to these Terms, please do not use the Platform.   Description of Service...

Number of Calls - Leads dispositioned by Blue Corona as a Calls - Qualified Lead.   Overview: Calls - Qualified Leads Booked metric represents the quantity of leads that have been deemed qualified and booked for a follow-up appointment for options selected in the  Global Filter . This metric provides a tangible measure of the successful conversion o...

Number of Calls - Leads that went unanswered by the client's CSR(s).   Overview: Calls - Missed Calls metric represents the quantity of incoming calls that went unanswered by the client's customer service representative (CSR) for options selected in the  Global Filter . This key performance indicator measures the efficiency and responsiveness of the...

Number of Calls - Missed Calls plus the number of Calls - Voicemail Qualified Leads.   Overview: Calls - Missed Calls & Voicemail Qualified Leads metric represents the sum of Calls - Missed Calls and Calls - Voicemail Qualified Leads for options selected in the  Global Filter . This metric highlights both missed connections and the need for enha...

Number of Calls - Leads dispositioned by Blue Corona where the caller has a need for service provided by the client and resides within their service area.   Overview: Calls - Qualified Leads metric represents the number of callers seeking services provided by the client and who reside within their geographic market, as dispositioned by Blue Corona f...

Average Call Duration for non-qualified lead calls.   Overview: Average Call Duration - Non-Qualified Leads metric represents the average call duration for non- qualified lead calls as selected in the   Global Filter .  Data Sources: Blue Corona Call Tracking, Polaris Engagement Subsystem Formula: N/A    ...

Total Bookings from all sources that capture a booking status.   Overview: Bookings - Total  is the count of booked leads from 'Calls - Booking', 'Bookings - GMB', 'Bookings - GLSA' , and chat/ schedulers with booking capabilities for options selected in the  Global Filter . Bookings from GMB and GLSA are not all booked leads from those channels. Th...