Number of Calls - Missed Calls plus the number of Calls - Voicemail Qualified Leads.

Overview:

Calls - Missed Calls & Voicemail Qualified Leads metric represents the sum of Calls - Missed Calls and Calls - Voicemail Qualified Leads for options selected in the Global Filter. This metric highlights both missed connections and the need for enhanced responsiveness in order to capitalize on interested prospects.

Data Sources:

Blue Corona Call Tracking, Polaris Engagement Subsystem

Formula:

Calls - Missed Calls  + Calls - Voicemail Qualified Leads