Have a question, issue, or need help? 

Overview

Use the links below to submit a support request, ask our team a question, or submit a feature request.

If the links do not work, send us an email to PolarisHelp@bluecorona.com. 

If this is a support request, please include the information listed below.

Information Needed

• Issue Title. Add the Issue Title to the subject line as well. 
• Date and Time you experienced this issue:
• A short summary of the issue or question for the team to review.
• Your login username that you used when you experienced an issue.
• Details of the issue or question for the team to review.
• Steps to reproduce the problem. A bulleted list of steps is helpful.
  • Attach screenshots or a video to help troubleshoot faster.
• The Operating System and Browser you were using.
• Your estimate of the severity of the problem and, optionally, its priority. 

Severity and priority can be one of the following.

Severity:

• High - System is unusable.
• Medium - System functionality, reliability, or accuracy is severely impaired. 
• Low - System usage is not affected and must be addressed.

Priority:

• High - Must be addressed at the top of the list of issues with the same severity.
• Medium -  Addressed within the middle of the list of issues with the same severity.
• Low - Lower priority is on the list of issues with the same severity. 

This email is delivered to our Polaris Support Queue. Allow at least 3 business days for a response. If you need a quicker response, contact a Polaris team member in Technology Solutions.